Refund and Returns Policy

At Eriez, we strive to ensure your satisfaction with every order.

If you need to return a product ordered through BuyEriez.com, please review the following guidelines:

Return Eligibility

  • Returns are accepted within 30 days of purchase, provided items are in their original packaging, unused, and in resalable condition.
  • All returns require a Return Goods Authorization (RGA) number. To obtain an RGA, please email our Aftermarket Team at jmackowski@eriez.com prior to shipping the product back.

Shipping & Handling

  • Shipping costs are non-refundable and return freight must be prepaid by the customer. Unless prior approval from Eriez
  • A 10% restocking fee will be applied to all returns.  Unless prior approval from Eriez
  • Eriez is not responsible for any returned products that are lost or damaged in transit.

Special Handling for Magnets

  • Magnets must be returned in their original corrugated or wood box, using the original foam or equivalent barrier to prevent attraction to metal surfaces.
  • Returns in padded or standard envelopes will not be accepted.

Conditions Not Eligible for Return

  • Products that show signs of wear, damage, or contamination with process materials will not be accepted.
  • Custom orders are non-returnable.

If you have any questions, please contact us at jmackowski@eriez.com and 1-814-520-8463.